Refund policy
Last Updated: June 2026
Thank you for shopping with EROSOKA. We want you to be satisfied with your purchase. Please review our Return & Refund Policy below.
Returns
We accept returns within 14 days of the delivery date.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order confirmation must be provided.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Items marked as final sale
- Products that have been used, damaged, or altered after delivery
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can resolve the matter promptly.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Order Cancellations
Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and must instead be returned in accordance with this policy.
Contact Us
If you have any questions about returns or refunds, please contact us:
EROSOKA
Email: erosuwu107@gmail.com
Phone: +44 7700 389288
Address: 21 Hillersdon Avenue, Edgware, England, HA8 7SG