FAQ
Frequently Asked Questions (FAQ)
1. What products does EROSOKA sell?
EROSOKA specializes in wheelchairs and mobility products designed to help individuals maintain comfort, independence, and mobility in their daily lives.
2. Do you ship throughout the United Kingdom?
Yes. We currently offer shipping to addresses throughout the United Kingdom only.
3. How much does shipping cost?
We provide free shipping on all UK orders.
4. How long does delivery take?
- Processing time: 1–3 business days
- Delivery time: 2–4 business days
Total delivery time is typically 3–7 business days.
5. How can I track my order?
If tracking information is available, it will be sent to the email address provided during checkout once your order has been dispatched.
6. What payment methods do you accept?
We accept major payment methods available through our secure checkout system. Available options will be displayed during checkout.
7. Can I return my order?
Yes. We accept returns within 30 days of delivery, provided the item is unused, in its original condition, and returned in its original packaging.
Please refer to our Return & Refund Policy for full details.
8. When will I receive my refund?
Approved refunds are generally processed within 5–10 business days after the returned item has been received and inspected.
9. What should I do if my item arrives damaged?
Please contact us within 7 days of receiving your order and provide photos of the damaged item. We will work to resolve the issue as quickly as possible.
10. Can I cancel my order?
Orders may be cancelled before they are processed or shipped. Once an order has been dispatched, it cannot be cancelled and must follow our return procedure.
11. How can I contact customer support?
You can contact us using the details below:
Email: erosuwu107@gmail.com
Phone: +44 7700 389288
Address: 21 Hillersdon Avenue, Edgware, England, HA8 7SG, United Kingdom
12. How quickly will I receive a response?
We aim to respond to all customer inquiries within 24–48 business hours.